Call Center

Call Center as service provides a premier customer service experience for your clients. The service supports inbound calls and outbound dialing.

Use Cases

  • Customer Service Centers
  • Appointment Scheduling
  • Conducting Surveys
  • Fundraising Campaigns
  • Technical Support Help Desk

Features

  • Inbound IVR and automated call routing
  • Inbound and outbound SMS
  • Voicemail notification via SMS and email
  • Configurable after hours on-call notifications
  • Multiple access levels
  • Call detail records
  • Customizable built-in CRM
  • Unlimited call scripts
  • Multiple simultaneous outbound campaigns
  • Agent groups
  • VoIP technology supports remote agents located anywhere
  • Inbound toll-free and local phone numbers
  • Transparent call monitoring
  • Call recording
  • Outbound dial list importer
  • Supports unlimited agents
  • Call center staffing available for additional cost
  • Requires minimal bandwidth per agent
  • Dedicated bandwidth available for high-demand call centers
  • Affordable per seat pricing
  • SOC 1 and SOC 2 audited on an annual basis

Contact us today for a demo of Call Center as a ServiceĀ >